Privacy Policy of Nine Casino
On this page, we clearly explain how Nine Casino collects, uses, and protects your personal data. Our aim is to offer you a transparent gaming environment, fully compliant with applicable laws and principles of fairness. We encourage you to read each section carefully before registering an account or making a deposit.
Personal Data Collected and Purposes of Processing
During registration, we collect basic information such as your first name, last name, date of birth, email address, phone number, and residential address. During the verification process, we may request identification documents, proof of address, and, in some cases, details related to the payment method used. This information is processed to create and manage your gaming account, comply with legal obligations, and prevent fraud or unauthorised use. The data may also be used to send you service communications and, with your prior consent, personalised promotional offers.
Legal Basis for Data Processing
The processing of your personal data primarily occurs because it is necessary for the performance of the gaming contract entered into with Nine Casino. In other cases, processing is required to comply with legal obligations, such as those concerning anti-money laundering, counter-terrorism, and the prevention of underage gambling. When we send promotional communications, we rely on your consent, which you can withdraw at any time through your profile settings or by contacting support. In exceptional circumstances, we may also process data based on legitimate interest, for example, to defend our rights in legal proceedings.
Cookies and Tracking Technologies
The site uses technical cookies necessary for the platform's operation, such as those that keep your session active after login. Analytical cookies are also employed to evaluate traffic in aggregate form, improve page performance, and optimise the browsing experience. Some profiling cookies may be used to show you content and promotions more aligned with your interests. You can manage your preferences directly from the initial banner or your browser, bearing in mind that disabling certain cookies may limit the site's functions.
Data Retention and Storage Periods
Your personal data is retained for the time necessary to provide the service and comply with the legal obligations to which Nine Casino is subject. Information related to your gaming account is generally kept for the entire duration of the contractual relationship and for a subsequent period required by tax and anti-money laundering regulations. At the end of these periods, the data is deleted, anonymised, or rendered no longer attributable to your identity. We maintain technical and security logs for shorter periods, solely to identify and resolve any platform issues.
Sharing Data with Third Parties
To provide our services, we may share certain data with carefully selected external providers, such as payment providers, gaming platforms, legal advisors, and verification companies. These parties process information exclusively on behalf of Nine Casino and based on written agreements that define adequate security measures. Data may be disclosed to competent authorities when required by law or to respond to official requests. We do not sell your personal data to third parties and limit sharing to what is strictly necessary to ensure the proper functioning of the service.
International Data Transfers
Some technical providers may be located outside the European Economic Area, in countries that apply different data protection regulations. In such cases, Nine Casino adopts appropriate safeguards, such as standard contractual clauses approved by competent authorities or other instruments provided by law. Where applicable, data is pseudonymised or minimised to reduce the information shared with external recipients as much as possible. You can contact us to receive further details on the measures adopted for each specific transfer.
Information Security and Protection Measures
We implement technical and organisational measures to protect data from unauthorised access, alteration, and accidental loss. These include encryption systems during transmission, internal role-based access controls, and continuous monitoring of the infrastructure. Only authorised personnel and suppliers with a genuine need can access information, always in compliance with confidentiality agreements. You also contribute to security by choosing strong passwords, updating your devices, and promptly reporting any suspicious activity on your account.
Data Subject Rights
As a data subject, you have several rights regarding your data, including the rights to access, rectification, and erasure within the limits provided by law. You can also request restriction of processing, object to certain profiling activities, or request data portability to another operator. Where processing is based on consent, you have the right to withdraw it at any time without affecting the lawfulness of activities already carried out. To exercise these rights, you can use the contact channels indicated on the website or in the final section of this policy.
Responsible Gaming and Minor Protection
Nine Casino does not accept underage users and applies age verification controls through documentary verification procedures. We provide self-limitation tools, temporary breaks, and self-exclusion to help you maintain control over your gaming activity. The website includes links to organisations specialising in supporting individuals who show signs of problematic gambling. We encourage you to use these tools proactively and to contact support immediately if you believe you have lost control over your gambling habits.
Contact for Privacy Questions
If you have any questions about how we process your personal data or wish to exercise any of your rights under the regulations, you can contact customer support via email or chat. Alternatively, you can reach out to the Data Protection Officer, if appointed, using the contact details provided on the official Nine Casino website. We ask you to provide sufficient information to identify your account so that we can respond accurately to your request. In any case, you will receive a response within the maximum timeframes stipulated by applicable law.
This policy may be updated over time; the most recent version is always available on this page and applies from the date of publication. We recommend you review it periodically, especially when activating new features or participating in special promotions on Nine Casino. Last updated: 2026.